01
When you get a full refund
- You paid, but the code was not given to you.
- The code does not work, and Sakin cannot fix it within 2 working days of your report.
- You were charged twice for the same package.
02
When there is no refund
- The code has been activated and works. The package runs for its full period, and unused days are not refunded.
- You moved out of the building, stopped using the internet, or changed your mind after activation.
- The code was stopped because it was shared, resold or misused (see the Terms & Conditions).
- Short interruptions or slower speeds that were fixed.
03
How to ask for a refund
- Visit the Sakin desk in your building, or send a request through the worker portal, within 7 days of paying.
- Give your mobile number and the date you paid.
- Sakin replies within 3 working days.
04
How the money comes back
- Paid at the desk: the refund is paid in cash at the desk.
- Paid online (when online payment starts): the refund goes back to the same card or wallet, within 14 days of approval.
05
Contact
For any question about a refund, visit the Sakin desk in your building.